Hot Springs Village FAQ's...

To help you understand our property better, we have compiled a list of answers to the most commonly asked questions about us. We hope you find the information here to be useful, and we thank you for your interest in staying with us at Hot Springs Village. If you need some information that is not covered below, please feel free to use the 'Contact Us' page and send us an email with your questions.

   1. What type of resort is Hot Springs Village?

Hot Springs Village is a timeshare property with all of the individual units being privately owned. Therefore, rentals are limited to those units made available by the owners.

   2. Can I make a reservation anytime?

Unfortunately, no. Rental reservations cannot be made more than two weeks in advance. All requests for timeshare exchanges must be made through 'RCI'.

   3. Are there any age restrictions at this property?

Reservations cannot be accepted from individuals under 21 years of age.

   4. Is there a minimum rental required?

Two night minimum stays are required for holidays, and holiday weekends. Also, since the units are privately owned, some owners may require a two night minimum stay in order to rent the unit on the weekends.

   5. How do I confirm my reservation?

ALL reservations must be confirmed by either cash, a major credit card, or a personal check secured by a check guarantee card.

   6. What is the cancellation policy?

Cancellations must be made 48 hours in advance. "No Shows", or cancellations made less than 48 hours in advance will be charged for the accommodations.

   7. When can i check in?

Check in time is 4:00 PM. There are no exceptions to this.

   8. How do i get to Hot Springs Village?

Please check our 'Directions / Maps' page.

   9. What are your office hours?

Our office is open from 9:30 AM to 4:30 PM.

 10. Is there an on-site elevator available?

NO- there is not an on-site elevator available.

 11. Can you assist with 'Special Needs'?

If you have a special need due to a medical situation, please feel free to contact our office, Your request will be given the utmost consideration, and although it is not always possible, we will do our very best to accommodate your needs.

 12. Is 'RV' parking available?

The parking faculties at the resort are limited. Our parking lot is narrow and has a dead end. There is no turn-around available. If you will be traveling with an 'RV', we recommend that you check-out the parking lot prior to completely pulling into our parking lot.